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Credit card chaos in India
Capital One in Indian call centre row
US credit card company Capital One has torn up its contract with Indian call centre company Wipro Spectramind.
Action was taken after Capital One found out that Wipro staff had made unauthorised credit offers, gifts and club membership to customers.
"Certain activities were not up to our standards" said a spokeswoman for Capital One.
Angry staff at Amicus, the finance sector union, are calling for an investigation into the case.
Wipro, based in New Delhi, is India's largest call centre. Staff were extending the terms of special deals beyond their end dates and offering levels of credit more than would normally be allowed.
Around 600 staff worked on the Capital One account, one of the biggest for the company. So far 30 employees have been sacked, Reuters report.
What's in your wallet?
Capital One in Indian call centre row
US credit card company Capital One has torn up its contract with Indian call centre company Wipro Spectramind.
Action was taken after Capital One found out that Wipro staff had made unauthorised credit offers, gifts and club membership to customers.
"Certain activities were not up to our standards" said a spokeswoman for Capital One.
Angry staff at Amicus, the finance sector union, are calling for an investigation into the case.
Wipro, based in New Delhi, is India's largest call centre. Staff were extending the terms of special deals beyond their end dates and offering levels of credit more than would normally be allowed.
Around 600 staff worked on the Capital One account, one of the biggest for the company. So far 30 employees have been sacked, Reuters report.
What's in your wallet?